At Florist West Drayton, we take immense pride in being a trusted local florist, dedicated to delivering fresh, beautiful flowers to households and businesses throughout West Drayton and the nearby areas. We stand behind a strong Fresh Flowers Guarantee, ensuring every bouquet or arrangement you receive is of the highest standard for freshness and quality.
It is our utmost priority that your flowers arrive in perfect condition. On the rare occasion your flowers or gifts arrive damaged or incomplete, please notify us as soon as possible after delivery. To assist us in resolving the issue promptly, please provide a clear photo of the damaged items and details of your order. Our team will review your case efficiently and professionally.
We promise that your flowers will be fresh and vibrant for a minimum of five days from the date of delivery, provided they are cared for according to the care instructions supplied. If you believe your flowers have not met this standard, please let us know within this five-day window. We ask that you retain both the flowers and packaging so we can accurately assess your concerns.
Customer satisfaction is central to our service. If your complaint is found to be valid based on the Fresh Flowers Guarantee or our damaged-on-arrival policy, you will be offered the following resolutions:
Refunds will be made to the original payment method. If you opt for a replacement, we ensure priority dispatch to minimise inconvenience.
We are committed to resolving any concerns or complaints in a fair, considerate, and timely manner. Should you have any feedback, issue, or complaint about your order or our service, please contact us with details of your order and your concern. We aim to acknowledge your complaint within one business day and to resolve all issues as swiftly as possible—most are resolved within three working days.
After investigating your case, we will keep you informed throughout the process and explain all outcomes clearly. Should you remain dissatisfied with the resolution provided, we welcome your further feedback and will revisit your complaint for a final review.
Florist West Drayton values its reputation as a dependable West Drayton florist, serving both households and businesses in the neighbourhood for years. Our team is passionate about providing not only exceptional flowers but also a professional and transparent customer service experience.
Thank you for choosing Florist West Drayton. Your satisfaction is always our highest priority, and we are here to support you with any questions, concerns, or feedback regarding your flower delivery experience.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
