Welcome to Florist West Drayton. These Terms and Conditions ("Terms") are the basis upon which you may use our website and order floral products and related services from us. Please read them carefully before placing any orders online. By accessing our website and using our flower delivery services in West Drayton and the surrounding areas, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.
These Terms apply exclusively to retail customers located in West Drayton and the nearby localities who purchase flowers and associated goods and services via our online platform.
To place an order for flower delivery in West Drayton via our website, you must select your desired products and follow the instructions provided at checkout. By submitting an order, you warrant that all information you provide is accurate and complete, including recipient address details and preferred delivery date. Please ensure all details are carefully reviewed before confirming your order.
After completing your online order, you will receive an order confirmation. This confirmation constitutes our acknowledgment of your order but does not signify our acceptance of it. Acceptance occurs only when we send you a dispatch confirmation email or otherwise notify you that your order has been accepted and is being prepared for delivery.
Orders may be refused or cancelled by us at our sole discretion, including but not limited to cases of suspected fraud, product unavailability, or incorrect pricing or product descriptions.
All products displayed on our website for flower delivery in West Drayton are subject to availability. As flowers are natural and seasonal products, variations in colour, size, or variety may occur. If a certain bloom or accessory featured in your selection is unavailable at the time of order fulfilment, we reserve the right to substitute it with a flower or accessory of equal or greater value, ensuring a similar style and palette, as per the industry standard. We will always seek to maintain the overall impression and quality of your chosen design.
The prices for our floral products and delivery services are clearly indicated on our website and are inclusive of VAT, where applicable. Delivery charges, if applicable, will be displayed separately at checkout and will depend on the delivery address within West Drayton or the surrounding areas. We reserve the right to change our prices at any time. Such changes will not affect the price for any order you have already placed and which has been confirmed.
We accept payment for online flower delivery orders in West Drayton via the methods indicated on our website at the time of purchase. Payment must be made in full and cleared before the dispatch of any goods. By providing your payment details, you confirm that you are authorised to use the selected payment method. All card payments are processed through secure third-party payment providers; we do not store your full card details on our systems.
Should a payment fail or be declined, your order will not be processed. We will notify you if there are issues with payment processing so that you have the opportunity to provide alternative payment details or cancel the order.
We offer flower delivery to addresses across West Drayton and surrounding areas as specified on our website. Delivery dates and times are subject to availability and may be affected by peak periods (such as Valentine’s Day or Mother’s Day), adverse weather conditions, or unforeseen circumstances. While we will make every effort to deliver your flowers on the requested date, specific delivery times cannot be guaranteed unless previously agreed upon as part of a special service.
It is your responsibility to provide complete, correct delivery details and to ensure someone is present to accept the flowers, if required. If delivery is unsuccessful due to incorrect address information or recipient unavailability, we reserve the right to charge a re-delivery fee or leave the flowers in a safe place or with a neighbour where possible. Alternatively, we will follow local custom and reasonable judgment in leaving the delivery in a manner that preserves its condition, notifying you as appropriate.
If you wish to amend or cancel your order, please contact us as soon as possible after placing the order. Amendments or cancellations for standard flower delivery orders in West Drayton must be requested at least 24 hours before the scheduled delivery date. During peak periods, we may require longer notice due to the volume of orders.
If production has already commenced or the order has been dispatched or delivered, amendments or cancellations may not be possible. Bespoke items or personalised arrangements are non-cancellable once preparation has started. A refund or exchange will be processed for any eligible cancellations in accordance with our refund policy.
Your statutory right to cancel, as a consumer resident in the UK, is upheld for most goods and services purchased from us online, subject to exclusions. Please note that fresh flowers and perishable goods are exempt from the standard 14-day cooling-off period under UK law, unless faulty or not as described.
We take pride in the quality and condition of our flowers. Should your delivery arrive damaged, incomplete, or not as described, please contact us promptly—ideally within 24 hours of receipt—providing photographs where possible. We will assess the issue and, where justified, offer you a replacement, refund, or suitable alternative as per your statutory rights.
Returns are not possible for delivered fresh flowers except in the case of quality concerns or errors on our part. Other non-perishable items may be returned within 14 days, provided they are unused and in their original condition.
By placing an order with Florist West Drayton, you agree to provide accurate information and to act respectfully when communicating with us or our staff. You are responsible for receiving and caring for the flowers following appropriate care instructions to maintain their quality after delivery.
If you use our website or place orders on behalf of another party (for example, sending gifts), you represent that you have the authority to bind that party to these Terms and accept responsibility for their compliance with them.
We are responsible for any loss or damage you suffer as a direct result of our negligence, fraud, or deliberate misconduct, and for any liability that cannot be limited or excluded under applicable law. Our liability in connection with any order is strictly limited to the value of that order. We do not accept responsibility for consequential or indirect losses, or for events outside our reasonable control ("force majeure"), such as delays or failures in delivery caused by adverse weather, technical failures, or third-party actions.
You accept responsibility for ensuring the recipient is available to receive the delivery and that the flowers are suitably cared for after delivery. We are not liable for any deterioration in condition that occurs as a result of improper care or failure to follow our guidance.
All content on the Florist West Drayton website—including images, text, and branding—remains the property of Florist West Drayton or its licensors. Use of our content for commercial purposes without our written consent is prohibited.
We are committed to protecting your privacy and handling your data securely according to UK data protection legislation. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your personal information in connection with online flower delivery orders in West Drayton and beyond.
We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website and will take effect immediately upon posting. It is your responsibility to review the Terms each time you use our website or place an order. Your continued use of our services constitutes acceptance of any revised Terms.
These Terms and any disputes arising from them are governed by and construed in accordance with the laws of England and Wales. If you are a consumer, you may benefit from mandatory provisions of the law of your own country of residence. You and we agree to submit to the exclusive jurisdiction of the courts of England and Wales unless you are a resident elsewhere in the United Kingdom, in which case you may bring a claim in the courts of your home country.
If any part of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in force. No third party shall have the right to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms constitute the entire agreement between you and Florist West Drayton regarding your use of our website and services for online flower delivery in West Drayton and neighbouring areas.
If you have any questions regarding these Terms and Conditions or require further information about our products or flower delivery service across West Drayton and the surrounding areas, please reach out using the contact details published on our website. We are committed to addressing your queries and resolving any concerns promptly and professionally.
Thank you for choosing Florist West Drayton for your online flower delivery needs. We look forward to serving you and delivering beautiful flowers across West Drayton and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Drayton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Drayton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
